Do you have any other questions?

Questions at a glance.

It normally it takes about 20 minutes, but it can take up to 48 hours before you can use your services fully.

You will need to have multimedia outlet (or an aerial socket with at least three connections) in your home

If you still have a problem, please contact us on +49 7141 – 133 400 so that we can check internally whether it is possible for us to solve the fault remotely. If not, you will be forwarded directly to Unitymedia for a new malfunction report.

In most cases, the distribution system is located somewhere in the basement. However, it can also happen that it is to be found in the electric room, boiler room or in the attic.

A multimedia box looks like a normal TV outlet, except that a multimedia outlet

has at least three ports (ideally four). You can see a multimedia outlet for comparison here.

Unitymedia will inform you directly about the porting date. This is done by post. Please contact Unitymedia’s Customer Service Center on 0221-46619100 if you have not received any post or information.

Please use a 75 Ohm coaxial cable of Class A quality.

You can distribute the signal in the house using a repeater or with power line adapters though these are not included in Unitymedia’s regular scope of delivery. For more information contact the service of unitymedia 0221-46619100.

You will have to use your PC to log in to the interface. To do this, launch an Internet browser and type or in a Fritzbox . The password required for logging in can be found on the bottom of your modem. After logging in, you can change it using the W‑LAN settings.

This may be due to a malfunction. The stations are now no longer changed; instead only stations are added.
Consequently, it may be due to the automatic station update of your terminal device (e.g. a TV).

You can test your speed on the internet at any time. You will find an internet speed test on our homepage. This is where the speed test can be found.

  • As a rule, there is no charge for installing a connection or a fee will be charged when the contract is signed by Unitymedia.
  • Unitymedia will bear the costs in the event of any disruptions. This does not apply to self-induced errors (e.g. with a privately purchased terminal)
  • Customer requests and additional work (e.g. installing an additional multimedia outlet or setting up a terminal) is subject to a charge and this fee will be collected by the technician in cash
  • Proactive quality assurance work is not subject to any charge.

Proactive orders can be generated for the purpose of assuring the quality of the Unitymedia network. This means that your services are not yet impaired, although the values of your modem are not within the Unitymedia specifications and thus your modem could become affected by interference. We will come around free of charge and adjust your modem.

  • Our technician needs to be able to access the transfer point, which is usually located in the house connection cellar, where the gas and water pipes also come into the house. He or she will also need access to the cable system, which is often near the transfer point or in the attic. He or she will also need to access your multimedia outlet (to which your television is connected.)
  • We will then get in touch with you straightaway once we have received the order.
  • You can contact us on 07141-133 40 0
  • You can write to us by e-mail at
  • In the future, you will be able to arrange appointments online
  • Telephone customer service: Mon-Fri: 8:00 a.m. to 8:00 p.m., Sat: 8:00 a.m. to 5:00 p.m.
  • Our technicians are deployed Mon-Fri: 08:00 a.m. to 7:00 p.m., Sat: 08:00 a.m. to 2:00 p.m.

As a rule, our technician will tell you what to do next. If you want to know more, we will be happy to inform you about the next steps on request by telephone or e-mail.

If you move house, it will be vital to call in a technician. It is unfortunately not possible for you to perform installation yourself. You will receive a new customer number from Unitymedia and your existing devices will be booked to the new customer number and then activated. After the technician has visited and activated the new address, the old devices can no longer be used as the previous customer account has been deactivated.

Since we do not always know what the local conditions are like, it can be difficult to estimate the time involved:

  • You should therefore plan around 2-3 hours for our technician to complete an installation.
  • You should thus therefore around 1-2 hours for our technician to clear up a fault.
  • If the technician on site determines that your modem is the cause of the malfunction, he or she will replace it or arrange for it to be replaced via Unitymedia.

Useful downloads

You will find some important information here

Solutions 30 Operations GmbH

Headquarters Ludwigsburg
Teinacher Straße 49
71634 Ludwigsburg
07141 – 133 400