It normally it takes about 20 minutes, but it can take up to 48 hours before you can use your services fully.
You will need to have multimedia outlet (or an aerial socket with at least three connections) in your home
If you still have a problem, please contact us on +49 7141 – 133 400 so that we can check internally whether it is possible for us to solve the fault remotely. If not, you will be forwarded directly to Unitymedia for a new malfunction report.
In most cases, the distribution system is located somewhere in the basement. However, it can also happen that it is to be found in the electric room, boiler room or in the attic.
A multimedia box looks like a normal TV outlet, except that a multimedia outlet
has at least three ports (ideally four). You can see a multimedia outlet for comparison here.
Unitymedia will inform you directly about the porting date. This is done by post. Please contact Unitymedia’s Customer Service Center on 0221-46619100 if you have not received any post or information.
Please use a 75 Ohm coaxial cable of Class A quality.
You can distribute the signal in the house using a repeater or with power line adapters though these are not included in Unitymedia’s regular scope of delivery. For more information contact the service of unitymedia 0221-46619100.
You will have to use your PC to log in to the interface. To do this, launch an Internet browser and type https://192.168.0.1 or https://fritz.box in a Fritzbox . The password required for logging in can be found on the bottom of your modem. After logging in, you can change it using the W‑LAN settings.
This may be due to a malfunction. The stations are now no longer changed; instead only stations are added.
Consequently, it may be due to the automatic station update of your terminal device (e.g. a TV).
You can test your speed on the internet at any time. You will find an internet speed test on our homepage. This is where the speed test can be found.
Proactive orders can be generated for the purpose of assuring the quality of the Unitymedia network. This means that your services are not yet impaired, although the values of your modem are not within the Unitymedia specifications and thus your modem could become affected by interference. We will come around free of charge and adjust your modem.
As a rule, our technician will tell you what to do next. If you want to know more, we will be happy to inform you about the next steps on request by telephone or e-mail.
If you move house, it will be vital to call in a technician. It is unfortunately not possible for you to perform installation yourself. You will receive a new customer number from Unitymedia and your existing devices will be booked to the new customer number and then activated. After the technician has visited and activated the new address, the old devices can no longer be used as the previous customer account has been deactivated.
Since we do not always know what the local conditions are like, it can be difficult to estimate the time involved: